1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily submit when you:

• Fill out our "Request a Quote" or "Contact Us" forms
• Message us via WhatsApp using the link on our Site
• Call or email us directly
• Leave a customer review or testimonial

This may include:

• Full name
• Phone number
• Email address
• City/location
• Business name (if applicable, e.g., restaurant, pizzeria, hotel)
• Details about your requirements (oven type, size, budget, installation site, etc.)
• Any other information you choose to share in your message

1.2 Information Collected Automatically

When you browse our site, certain information may be collected automatically through cookies, log files, and similar technologies, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Referring website/search engine:
• Approximate geographic location (city/region level)

1.3 Information from Third-Party Platforms

If you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy in addition to this one. We do not control how WhatsApp (Meta) processes your data on its platform.

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2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide price quotes
• Process and fulfill oven orders, including coordinating delivery, crane installation, and transit insurance claims
• Communicate with you about your order status, payment terms, and dispatch schedule
• Provide customer support and after-sales guidance (e.g., first-firing/curing instructions)
• Improve our Site, products, and services
• Send you updates about new products, blog content, or promotions (only where you have not opted out)
• Comply with legal, tax, and accounting obligations
• Detect and prevent fraud, spam, or misuse of our Site

We do not sell your personal information to third parties.

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3. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies (such as Google Analytics) to understand how visitors use the Site and to improve user experience. You can control or disable cookies through your browser settings; however, some parts of the site may not function properly if cookies are disabled.

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4. How We Share Your Information

We may share your information with:

• Service providers who help us operate our business, such as delivery/logistics partners, transport and crane service providers, insurance providers (for transit insurance claims), payment processors, and our website management agency (Vyapar Infotech).
• Legal authorities, if required to comply with a legal obligation, court order, or government request.
• Business transfers, in the event of a merger, acquisition, or sale of business assets, where your information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

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5. Data Storage and Security

Your information is stored securely, and we take reasonable technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Indian law (including tax and accounting record-keeping requirements).

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6. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal/record-keeping obligations
• Withdraw consent to marketing communications at any time
• Object to certain uses of your information

To exercise any of these rights, please contact us using the details in Section 10.

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7. Children's Privacy

Our site and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

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8. Third-Party Links

Our Site may contain links to third-party websites, such as Google Maps, WhatsApp, or our digital marketing partner's site. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Tanwar Ovens Shed 5, Block 449, Bharat Patel Estate, ICD Warehouse Road, Nr HP Petrol Pump, Dashrath, Vadodara, Gujarat – 391740, INDIA

Phone: +91-7859981163 Email: dushyanta@tanwarovens.com Website: www.tanwarovens.com

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This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.